🔗 Share this article

Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.

The popular resale platform has revised its measurement guidelines for women's and children's clothes but did not contact all users about the change.

Social Media Backlash

Many shoppers and sellers have taken to social media claiming that product pages now present a different size category compared to what was initially listed as a result of the reclassification.

The platform stated the revised method more closely matches other platforms.

The platform has recommended to check their listings and adjust the sizing manually if necessary, causing user dissatisfaction.

Size Classification Modifications

Previously, the measurements included a single numeric size and a letter, such as S/8 or M/10.

The new system has an alphabetical indicator and numerical range for example S/UK 8-10.

For certain items, the measurements have been reclassified - for example a size L was previously a 12 but currently displays as UK 16-18.

User Experiences

One content creator, who produces content about larger sizing, explained the modification "makes transactions more difficult".

"Not many brands say XL is a 20-22," as the platform currently indicates.

Another user, from Glasgow, said garments she listed featuring size 14 markings were displaying on the service as larger sizing 20-22.

"Should someone sized 20-22 purchase these they will likely be quite upset," she said.

Necessary Adjustments

A different user, located in England, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".

"This situation is especially annoying, as I'm chronically ill and platform income has been essential for me since losing part of my income," she said.

Platform Context

The platform boasts over 100 million shoppers, comprising 18 million UK members.

It has become a favored option versus similar marketplaces including eBay and Depop.

This is not the initial instance when a surprising modification to the app has proved unpopular: last year, Vinted reversed a change to its shipping options following member complaints.